Oak & Lever

Away Mode support

Email support@oakandlever.com. We reply within one business day. Include your store's .myshopify.com address so we can find your settings.

Set up in four steps

  1. Install Away Mode from the Shopify App Store and approve the 30-day free trial.
  2. Turn on the app embed. The app shows a link that opens your theme editor at App embeds. Switch on Away Mode and click Save. Do this on your published (live) theme.
  3. Choose your dates and message. Pick Pause orders or Accept orders, set the start and end date-time (in your store's timezone), and write what shoppers should see. Optional: countdown, accent colour, top or bottom bar, and the “Notify me” form.
  4. Arm it. Click Arm. Away Mode turns on at the start date and off at the end date. Want it on right away? Use Turn on now.

“I turned it on and nothing shows”

  1. Check the app embed is on in your published theme. In the theme editor, open App embeds and make sure Away Mode is switched on and saved. If you have switched themes recently, the embed needs turning on in the new theme too.
  2. Check the period is On. The status card in the app should say the away period is on, not scheduled. If the start date is still ahead, use Turn on now or wait for the start time.
  3. Hard refresh the page. Your browser may be showing a cached copy. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac), or open the store in a private window.
  4. Using the preview link? The preview only shows in the browser where you opened the link. Shoppers, and other browsers, don't see anything until the period is actually on.

Still nothing? Email us with your store address and the page you're looking at.

Other common questions

  • An order came in while orders were paused. Pause orders works at the storefront level, so an order can occasionally get through (for example from a saved checkout link). It will be tagged away-mode-order and you'll get an email. See the FAQ for more.
  • The bar overlaps my theme's header. Try the bottom bar position, or email us the theme name.
  • I need to come back early. Use End early in the app. Your store returns to normal within a minute.

Uninstalling

Uninstall from the Apps page in your Shopify admin. That cancels the subscription through Shopify and stops all activity immediately. Because Away Mode works through an app embed, nothing is left behind in your theme code. Shopify removes the embed when the app is uninstalled; you can also switch it off first in the theme editor if you'd like to be tidy.

Two things stay in your store because they belong to you: customers who signed up through the “Notify me” form (tagged away-mode-subscriber), and the Shipping resumes attribute and tags on past orders.

About 48 hours after you uninstall, Shopify asks us to delete your store's data, and we do. See the privacy policy for details, or email us to delete it sooner.